1. Introduction
RareOcto Magnets Private Limited (“RareOcto,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, products, services, and other interactions.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, explore our products, submit an enquiry, create an account, or purchase our products, including magnetic wallpapers and nano-suction films for glass.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek it separately and process your personal information in accordance with your consent and the purposes communicated to you.
2. Company Information
Legal Name: RareOcto Magnets Private Limited
Corporate Identification Number (CIN): U25999GJ2026PTC177201
Registered Business Address: First Floor, Shop No. 111, Shivanta, Evergreen Party Plot Road, Bhadaj, Ahmedabad, Gujarat 380061, India.
For any privacy-related questions, requests, or concerns, please contact us using the details provided in the Contact Us section below.
3. Information We Collect
Depending on how you interact with our website and services, we may collect the following categories of information.
A. Personal and Contact Information
When you contact us, register an account, request product information, or place an order, we may collect your name, email address, telephone number, billing address, shipping address, and other information you voluntarily provide.
B. Order and Transaction Information
When you purchase our products, we may collect order details, products selected, transaction references, payment status, billing details, delivery information, and records required to manage orders, returns, refunds, warranties, or customer support.
Payment card details and other sensitive payment credentials may be collected directly by third-party payment service providers. The information we receive depends on the payment method and provider used.
C. Enquiries and Communications
We may retain information you provide through contact forms, email, telephone, feedback, product enquiries, customer support requests, or other communications with us.
D. Technical and Usage Information
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type, device information, operating system, approximate location derived from technical information, pages visited, referral sources, and date and time of access.
We may use cookies and similar technologies to maintain website functionality, understand website performance, and improve your browsing experience, subject to applicable consent requirements.
4. How We Use Your Information
We may use personal information for the following purposes:
- Order processing: To confirm, process, dispatch, deliver, and manage purchases.
- Customer support: To respond to questions, product enquiries, complaints, returns, refunds, and service requests.
- Account management: To maintain customer accounts and provide relevant account functionality.
- Payments and security: To facilitate transactions, verify payment status, prevent fraud, and protect our website.
- Website improvement: To understand how visitors use our website and improve its content, usability, performance, and product experience.
- Communication: To send order confirmations, delivery updates, service announcements, and important account notifications.
- Marketing: To send product updates, offers, launches, and promotional communications where permitted by applicable law and, where required, with your consent.
- Legal and administrative purposes: To maintain business records, meet applicable legal obligations, respond to lawful requests, and establish or defend legal claims.
We will not use personal information for materially unrelated purposes without providing the required notice or obtaining consent where applicable.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, local storage, and similar technologies to support website functionality, remember preferences, maintain sessions, measure performance, and understand visitor interactions.
Some cookies may be necessary for core website functions, such as shopping-cart operations and account sessions. Other technologies, including optional analytics or advertising tools, may require your consent depending on their purpose and applicable law.
You may be able to control cookies through your browser settings or through any cookie preference tools made available on our website. Disabling certain cookies may affect some website features.
6. Sharing of Personal Information
We may share personal information with appropriate third parties when necessary to operate our business and provide our services, including:
- Payment service providers to process payments and verify transactions.
- Delivery and logistics partners to ship orders and manage delivery.
- Website hosting and technology providers to maintain our website, infrastructure, and security.
- Analytics and communication providers to support website measurement, customer support, and communications, where applicable.
- Professional advisers such as legal, accounting, or compliance professionals where reasonably necessary.
- Government authorities or law enforcement agencies where disclosure is required or permitted by applicable law.
- Business transaction participants in connection with a merger, acquisition, restructuring, or transfer of business, subject to appropriate safeguards.
We do not sell personal information as a standalone product. We limit disclosures to what is reasonably necessary for the relevant purpose and require service providers to handle information appropriately.
7. Data Storage and Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, dispute resolution, security, and applicable legal requirements.
Retention periods may differ depending on the type of information and the reason it was collected.
When personal information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to legal obligations and legitimate record-retention requirements.
8. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, and misuse.
These measures may include access restrictions, secure systems, appropriate service-provider controls, and safeguards for information transmitted or stored through our services.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.
If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.
9. Your Privacy Rights and Choices
Subject to applicable law and the circumstances of the request, you may be able to:
- Request information about personal data we hold about you.
- Request correction or updating of inaccurate or incomplete information.
- Request deletion of personal information where retention is no longer required or deletion is otherwise permitted.
- Withdraw consent for processing where the processing is based on consent.
- Opt out of promotional emails or other marketing communications.
- Raise a privacy concern or submit a grievance regarding our handling of personal information.
Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal. It may affect our ability to provide certain services where the relevant information is necessary.
To exercise these choices, contact us using the details in Section 14. We may request reasonable information to verify your identity before processing a request.
We will address requests and grievances in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 and its applicable implementing provisions as they come into force.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.
These third parties operate under their own privacy policies and practices. RareOcto does not control the privacy practices of independent third parties and encourages you to review their policies before providing personal information to them.
11. Children's Privacy
Our website and products are intended for a general audience and are not knowingly directed at children without the required safeguards.
Where applicable law requires verifiable parental consent or other protections for a child's personal data, we will follow those requirements as they become applicable.
If you believe a child has provided personal information to us in circumstances that are not permitted, please contact us so that we can review the matter and take appropriate steps.
12. International Data Processing
Some of our website, hosting, payment, analytics, or communication service providers may process information in locations outside your state or country.
Where personal information is transferred or processed internationally, we will take steps required by applicable law and applicable restrictions on cross-border transfers.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our products, website functionality, business practices, or legal requirements.
The updated policy will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.
We encourage you to review this page periodically.
14. Contact Us and Privacy Grievances
For questions, requests, complaints, or concerns relating to this Privacy Policy or the handling of your personal information, please contact:
Please include sufficient information about your request so we can identify the issue and respond appropriately.
We will review and address privacy-related requests and grievances within the time limits prescribed by applicable law.